Crucial Conversations

Tools for Talking When Stakes Are High

By: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Narrated by: Anna Fields

The New York Times best seller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

©2006 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (P)2002 McGraw Hill-Ascent Audio

Technical

Chapter one keeps skipping while listening. Very informative but missing key pieces. Please make note

Silence and Violence

I really liked ABC ideas and how recognize when I myself am the problem and when a person is pursuing silence or violence and why

Missing pieces

Used audible to follow along and there is several parts of the book that are different or missing significant parts.

great applicable content

love it

it provides great tools to handle some of the hard conversations on any aspect

Great Book

I had to read this for a class and I’m now recommending it to every person in my life. This is a great book and a skill that needs to be more present in our everyday conversations.