Holding the Calm

The Secret to Resolving Conflict and Defusing Tension

By: Hesha Abrams

Narrated by: Janina Edwards

Holding the Calm is a practical and immediately useful guide that meticulously lays out 20 concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.

How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.

Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to:

• Speak into the ears that hear you
• Be the grown-up in the room
• Listen to what is not said
• Create small, winnable victories

Practical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don’t need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.

©2022 Hesha Abrams (P)2022 Hesha Abrams

Insightful and inspiring

As a young female attorney, this book spoke to me. But you don’t need to be in law to appreciate this book. Phenomenal stories and experiences from settlement conferences, some even gave me goosebumps. Hesha Abrams has mastered the soft skills that so many attorneys lack or lose sight of in the thick of conflict. I look forward to incorporating these tools in my daily life.