Louder Than Words

Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

By: Joe Navarro, Toni Sciarra Poynter

Narrated by: Paul Costanzo

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.

Why is it that some people have all the elements of success—education, skills, integrity, motivation—but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals—in poker terms, "tells"—in business to assess and influence others.

Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.

Jump-start your career as you discover how to:

• Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt—even over the phone
• Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
• Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire—and see what posture, work practices, workspaces, and even electronic habits say about people
• Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
• Learn what the "comfort dividend" can do for you and your business
• Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional

Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.

A great listen!!!!!!

The content was great and essential to learn when learning to interact with people. I believe it could also be an asset for sales people!

Title speaks for itself

Excellent book for everyday living. More people need to read this and others by this author

Read this if you're an average worker

If you've read the author's other book "What Every BODY Is Saying," you'll find some repetition in the beginning of this book. This book is exactly what its title purport it to be - take your career from average to exceptional. Many of the observations that the author makes about businesses and individuals are obvious, like customers get upset when there's only one cashier to handle a long line and when another worker is called, the worker strolls to his station. Managers should be training their workers to be more responsive to customers if they want to keep their business. I think this book is still worth reading. Even if there is only a few good suggestions that you would apply, practicing some good work habits would improve your performance.

My first audible with absolutely no regrets!

I would've liked to have had access to the figures of the "enhanced" version. They keep refering the listener to them as you read but couldn't find them anywhere so i asumed they don't come with the book? Yet it was a wonderful and enriching lecture!

Understand people better

I like how this helped me to understand people better by their actions and by what they say and don’t say.