The Client Retention Handbook for Digital Marketing Agencies

How to Keep Clients on Board Long-Term and Reduce Churn

By: Josh Nelson

Narrated by: Frank Di Piazza

The Client Retention Handbook For Digital Marketing Agencies is the ultimate must-have guide for anyone running (or starting) a digital agency. While there are hundreds of books focused on "getting" clients, nobody tells you the harsh reality: If you can’t keep clients, you don’t have a business.

And this is a big deal because a five percent increase in client retention can improve profits by between 25 percent and 95 percent.

So how do you get them to stay? Believe it or not, it’s not about results. Getting clients to stay with you longer boils down to three key elements referred to in the book as “the sticky triad”, and you have to get all your ducks in a row….

If you’re reading this now, chances are you’re frustrated because you haven’t quite figured out how to do that, and it’s one of the biggest factors that’s holding your agency back from getting out of the “cycle of stuck”, building your team, and enjoying the sort of lifestyle most people only dream of.

©2022 Josh Nelson - Seven Figure Agency (P)2022 Josh Nelson - Seven Figure Agency

He’s right. Listen

The book is great. I implemented everything and I’m already feeling good about the value it’s going to bring our clients. Much of it is doing what’s right. Listen, document, empathize and then show gratitude to your clients

Great Content.

Would recommend to other digital marketing agencies. Direct actionable recommendations. Often, you just get people telling you about problems.

A Must Read!

Amazing book. Anyone running any kind of business should read this book, not just marketing agencies. The principles and strategies in this book is relevant no matter what business you run or work in.

OUTSTANDING!

another great book from Josh. if you are in business you need to listen or read this book.

Yes, you may think it's for a digital marketing business but it's for all businesses

If you run an agency, you should read this book

We've grown our agency well into the 7 figure and I can tell you many of the things covered in this book are things we painfully learned thru trial and error.

For me, many of the things in this book are things we already have, but it was really nice to hear the validation and get some better refined enhancements to some of what we do, and some new ideas we don't have yet

Put simply - if you run an agency, read this book. I wish I had this book 5 years ago, it would have fast tracked a lot of my progress