The Manager's Communication Toolkit

Tools and Techniques for Leading Difficult Personalities

By: Tina Kuhn

Narrated by: Teri Schnaubelt

How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type

This is a clear and practical guide to high-performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader.

In The Manager’s Communication Toolkit, Tina Kuhn, an accomplished senior executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows listeners how to explore their own communication and management styles.

This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

©2019 Tina Kuhn (P)2022 Greenleaf Book Group

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I've read hundreds of leadership books and perhaps this is why I didn't immediately care for the book, it felt a little stiff. I realized, the structure of this book is great for teaching others how to mature in their professional soft skills and I bout a copy for each person on my team. This is a great text book, with many examples and suggested solutions.