The Service Culture Handbook

A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

By: Jeff Toister

Narrated by: Roger Wayne

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.

©2017 Jeff Toister (P)2020 Tantor

A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY

Well written information for new or growing manager. I would recommend this book if you are looking to poke around in a managment style different than what you have been using or if you are still trying to find your own style.

Good Book

If your into sales and retail marketing it’s a great opportunity to Read and Great opportunity love it

The detail yet practical steps to establishing a customer focused culture

I love this especially as a customer experience business consultant and I can see why this is considered a handbook