Treat Me Like a Customer

Using Lessons from Work to Succeed in Life

By: Louis Upkins Jr., Bob Buford - introduction

Narrated by: Louis Upkins

Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance in this unabridged audio download of Treat Me Like a Customer. You will learn: • How to balance the demands of work and home • What your loved ones really want • How to regain trust and build integrity • Why a good fight isn’t the end of the world • How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work.

Great Tips for Life & Business!

I was encouraged to be a better husband, friend and businessman. A must read book!

INCREDIBLE BOOK!

I’m an entrepreneur and I felt like this book was written for me. If you run a business and want to make your marriage and family life better, get this book! Louis hit this out of the park!

Common sense ideas presented in a novel way

Louis Upkins is a Christian man and has written his book with this target audience in mind. Others can benefit from the general principles that he offers. However, that is his background and it is the history that he draws from in expressing his message.

And his message is simple and largely sensible. We claim that our families are the most important things in our lives, certainly more so than anything that goes on at our jobs. Yet, for many, actions speak louder than words and those actions are that when push comes to shove, the job comes first.

Mr. Upkins message is to bring the customer driven focus that leads to success in business back to the home life - to think in terms of customer service in our dealings with our families. On the surface, it sounds insulting. Surely we should think of our families better than customers. But, digging deeper, the focus of the books is more about using the techniques of customer service to make for more effective relations at home.

Overall, I think the advice is good. In listening to the author, I found myself already doing a lot of what he suggests - much of it seems obvious. Because of that, I find myself sympathetic to the message.

Structurally, I do think the book could actually be a good deal shorter, though it's not a long book to begin with. The introductory section in the beginning tends toward the repetitve. The last section also feels somewhat like filler - notes that the author wants to communicate, but that don't really fit in anywhere else.

The audiobook I listened to features the author doing his own narration. He doesn't have a future as a professional narrator, but reading his own material does give it an honest tone - this advice comes across as something that he really believes in and wants to share.

Overall, a decent read. While I don't think it's entirely original in its ideas, I do think it is original in its approach to presenting them.