Confessions of a Shop Owner Podcast By Mike Allen cover art

Confessions of a Shop Owner

Confessions of a Shop Owner

By: Mike Allen
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Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer. In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.© 2026 Mike Allen Economics Leadership Management Management & Leadership
Episodes
  • Ep 82 - Coaching Call #15 | Why Partnership Agreements Are a MUST!
    Mar 24 2026

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    Elite Worldwide coaching has changed the game for me and my shop. Need a boost? Use Elite like I do. HERE

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    In this episode, Mike Allen and Matt Lofton go deep on the realities of starting a business partnership. Mike Allen shares lessons learned from his own experiences establishing partnerships, emphasizing the importance of clear agreements and communication. Matt Lofton draws from his experience with both successful and failed partnerships, highlighting the dangers of handshake deals and the need for thorough “what-if” planning.

    Timestamps:
    00:00 "Spring Break, Partnerships, Feedback"

    03:17 "Partnerships: Risks and Considerations"

    08:27 "Clear Terms Before Partnerships"

    11:39 "Dissolved Partnership and Planning"

    15:49 "Partnerships and Business Assets"

    19:43 Private Equity Incentives Explained

    21:55 "Effectiveness of Profit-Based Incentives"

    26:23 "Financial Deep Dive Workshops"

    29:27 "Key Points in Partnership Agreements"

    31:14 "What-If Scenarios and Alignment"

    38:38 "Managing Business Equity Dynamics"

    41:50 "Front-End Business Agreement Setup"

    45:03 "Revisit Business Agreements Regularly"

    47:35 "Partnership Structure and Agreements"

    52:26 "High-Value Networking & Insights"

    53:38 "Best Shop Owners Seek Growth"

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    59 mins
  • Ep 81 - Mike Martin, Travis May & Matt Lofton | Why Getting a Coach Will Change Your Life
    Mar 17 2026

    My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

    Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

    I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

    Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE


    Travis May and Mike Martin are shop owners who coach with Elite Worldwide. Matt Lofton, as many of you know, is the Director of Coaching for Elite (and my personal coach/therapist). Today, we all talk about how having coaches through Elite have literally changed our lives and helped us in ways we may never be able to truly explain.

    Timestamps:
    00:00 Falling in love with your own success: Absentee ownership pitfalls
    01:08 Meet the guests: Legacies, buyouts, and shop owner backgrounds
    05:21 The journey to Elite: Why top shop owners chose coaching
    06:30 Humbling lessons—how the Elite Master Service Advisor program changes everything
    10:09 Accountability, habit-building, and real growth with ongoing coaching
    12:17 2025 Recap: Big wins, tough months, and lessons learned
    14:31 The owner’s struggle: Profit discipline & staying out of “the cookie jar”
    16:02 Finally closing the building deal: How perseverance pays off
    17:19 Navigating post-pandemic reality: The “sugar rush” is over
    18:46 Big goals for 2026: Celebrating wins—and moving forward
    20:40 The power of taking action: Why implementation beats excuses
    23:45 Personal growth, team impact, and communicating with your staff
    24:32 Best event takeaways: Coffee Bean Analogy & daily goal setting
    28:15 Why community events and peer networks make all the difference
    33:11 Biggest struggles today: Generational gaps & trusting your process
    38:55 Parting wisdom: If you don’t have a coach, get one!

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    45 mins
  • Ep 80 - Ash Kaplan | I Learn About Golden Hour Garage
    Mar 10 2026

    Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

    Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

    Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HERE


    Ash Kaplan is first and formost a friend of the show. Secondly, she's the founder of Golden Hour Garage. Today, Mike learns all about Ash and the new adventure of buisness owernship she's on. Ash Kaplan shares her vision for Golden Hour Garage, focusing on optimizing efficiency for shops through remote estimate building, warranty processing, and innovative advisor training. The conversation also highlights the importance of building meaningful customer relationships, as well as the value of attending industry events like the ASTA Expo for personal and professional growth.

    Learn more about Golden Hour Garage HERE

    Timestamps:
    00:00 "Ignite 2026 Wrap-Up Reflection"

    05:28 "Golden Hour Garage Vision"

    09:25 Intentional Onboarding and Quality Control

    12:14 "Warranty Costs vs Estimate Service"

    14:21 "Streamlined Warranty Estimate Solutions"

    17:58 "Empowering Shops Through Connections"

    21:23 "Optimizing Processes for Transparency"

    25:46 "Adapting for Growth in Business"

    27:27 Struggling to Sustain Employee Growth

    30:18 Do You Use a Bidet?

    35:51 "Free Beer Disappointment"

    38:18 Customized Pricing Approach Explained

    41:48 "Life-Changing ASTA Experience"

    42:42 "Red String Connections"

    48:06 Maximize Networking at Trade Shows

    49:28 "Breaking Isolation in the Industry"

    54:24 "AI Phone Systems Discussion"

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