Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide coaching has changed the game for me and my shop. Need a boost? Use Elite like I do. HERE

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

In this episode, Mike Allen and Matt Lofton go deep on the realities of starting a business partnership. Mike Allen shares lessons learned from his own experiences establishing partnerships, emphasizing the importance of clear agreements and communication. Matt Lofton draws from his experience with both successful and failed partnerships, highlighting the dangers of handshake deals and the need for thorough “what-if” planning.

Timestamps:
00:00 "Spring Break, Partnerships, Feedback"

03:17 "Partnerships: Risks and Considerations"

08:27 "Clear Terms Before Partnerships"

11:39 "Dissolved Partnership and Planning"

15:49 "Partnerships and Business Assets"

19:43 Private Equity Incentives Explained

21:55 "Effectiveness of Profit-Based Incentives"

26:23 "Financial Deep Dive Workshops"

29:27 "Key Points in Partnership Agreements"

31:14 "What-If Scenarios and Alignment"

38:38 "Managing Business Equity Dynamics"

41:50 "Front-End Business Agreement Setup"

45:03 "Revisit Business Agreements Regularly"

47:35 "Partnership Structure and Agreements"

52:26 "High-Value Networking & Insights"

53:38 "Best Shop Owners Seek Growth"

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Travis May and Mike Martin are shop owners who coach with Elite Worldwide. Matt Lofton, as many of you know, is the Director of Coaching for Elite (and my personal coach/therapist). Today, we all talk about how having coaches through Elite have literally changed our lives and helped us in ways we may never be able to truly explain.

Timestamps:
00:00 Falling in love with your own success: Absentee ownership pitfalls
01:08 Meet the guests: Legacies, buyouts, and shop owner backgrounds
05:21 The journey to Elite: Why top shop owners chose coaching
06:30 Humbling lessons—how the Elite Master Service Advisor program changes everything
10:09 Accountability, habit-building, and real growth with ongoing coaching
12:17 2025 Recap: Big wins, tough months, and lessons learned
14:31 The owner’s struggle: Profit discipline & staying out of “the cookie jar”
16:02 Finally closing the building deal: How perseverance pays off
17:19 Navigating post-pandemic reality: The “sugar rush” is over
18:46 Big goals for 2026: Celebrating wins—and moving forward
20:40 The power of taking action: Why implementation beats excuses
23:45 Personal growth, team impact, and communicating with your staff
24:32 Best event takeaways: Coffee Bean Analogy & daily goal setting
28:15 Why community events and peer networks make all the difference
33:11 Biggest struggles today: Generational gaps & trusting your process
38:55 Parting wisdom: If you don’t have a coach, get one!

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HERE

Ash Kaplan is first and formost a friend of the show. Secondly, she's the founder of Golden Hour Garage. Today, Mike learns all about Ash and the new adventure of buisness owernship she's on. Ash Kaplan shares her vision for Golden Hour Garage, focusing on optimizing efficiency for shops through remote estimate building, warranty processing, and innovative advisor training. The conversation also highlights the importance of building meaningful customer relationships, as well as the value of attending industry events like the ASTA Expo for personal and professional growth.

Learn more about Golden Hour Garage HERE

Timestamps:
00:00 "Ignite 2026 Wrap-Up Reflection"

05:28 "Golden Hour Garage Vision"

09:25 Intentional Onboarding and Quality Control

12:14 "Warranty Costs vs Estimate Service"

14:21 "Streamlined Warranty Estimate Solutions"

17:58 "Empowering Shops Through Connections"

21:23 "Optimizing Processes for Transparency"

25:46 "Adapting for Growth in Business"

27:27 Struggling to Sustain Employee Growth

30:18 Do You Use a Bidet?

35:51 "Free Beer Disappointment"

38:18 Customized Pricing Approach Explained

41:48 "Life-Changing ASTA Experience"

42:42 "Red String Connections"

48:06 Maximize Networking at Trade Shows

49:28 "Breaking Isolation in the Industry"

54:24 "AI Phone Systems Discussion"

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Joe Marconi and Sabrina Wilkerson are with the best coaching company in the world: Elite Worldwide. Today, they and Mike talk about how to build a strong, service-oriented shop culture. Sabrina shares how the Elite Masters program aims for long-term behavioral change with advisors, blending bootcamp-style training with months of accountability. Joe explains how Fly with the Eagles evolved to help not just shop owners but managers, advisors, and lead techs master the business side of operations.

Timestamps:
00:00 "Elite's Culture and Purpose"

04:32 "Fly with the Eagles Commitment"

07:53 Advisor Training with Long-Term Impact

10:22 Evolving Shop Owner Training Workshop

14:17 "Client Auto Repair Struggles"

17:41 Customer Experience Over Details

21:08 Creating Welcoming Customer Experiences

22:51 "Touchpoint Process Optimization"

27:21 "Record Year, Growing Partnerships"

32:22 "Topshop 180: Foundational Support Program"

35:20 Inspired Writing Journey

37:12 Trust the Process

42:53 "Smart Room Change Request"

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide coaching has changed the game for me and my shop. Need a boost? Use Elite like I do. HERE

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Carrie-Lynn Rodenberg is the founder of Turnkey Marketing. Carrie-Lynn explains how her team uses advanced, but fully legal, geo-targeted digital marketing to help auto repair shops reach customers right when they need services. Together, they reflect on the challenges and responsibilities that come with rapid business growth, especially as Carrie-Lynn balances running a large team and raising a family. Finally, they share honest confessions about time management, the dangers of distractions (like doomscrolling), and the evolving role of a business leader.

Timestamps:
00:00 Kicking off with shock collars for kids and hidden fences
01:02 The power of geo-targeted marketing and “Big Brother” advertising
03:33 Is hyper-targeted marketing actually legal? Carrie-Lynn explains
05:14 Shop owner confessions: When your marketing team knows you better than you know yourself
07:48 Growing the team: Challenges of explosive business growth
09:58 Parenting confessions: Having 3 kids in under 4 years
10:59 Letting go: Why shop kids don’t need to be bubble wrapped
12:03 Childhood nostalgia: Drinking from the hose and living to tell the tale
14:16 The emotional cost of success: Stepping up and supporting your team
17:01 How to keep evolving as a leader—and why it matters
18:00 Structuring your goals (without losing your mind)
20:05 When shiny objects (like podcasts) derail your business
21:26 The trap of doom scrolling and living with intention
24:11 Building real connections versus losing time on social media
25:06 Next-level onboarding: How Turnkey Marketing works with new shops
28:04 Shop marketing myths: Grocery store receipts and bus benches? No thanks!

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Today, Mike Allen is joined by Eric Merchant and Andrew Klement to talk about Eric's recent shop expansion and how Andrew has found IMMEDIATE success with free diag. Yes, he pays he techs, he just doesn't charge the customer for the diag. Don't get your panties in a wad!

Timestamps:
00:00 The Free Diag Debate: Paying Techs and Shop Owner Risks
00:53 Live from Ignite 2026: Scottsdale (or “Snotsdale”) and Shop Size Rivalries
02:58 Landing Airplanes on Shops & Zeb the Legend
05:46 Meet Andrew: Quitting a Job & Opening His Own Shop
07:58 Used Alignment Machine Drama & DIY Repair Stories
10:00 The Swingline Stapler Mystery – Office Space Reference Exposed
12:11 Barrett-Jackson Recap and Shop Marketing Tactics
14:13 Paying Techs Fairly, Navigating Free Diag, & Owner Lessons Learned
16:32 Charity Work & Community Service: Shop Owner Outreach
18:53 YouTube Fame from Contractor Nightmares
21:26 Confession Call-Ins and Vanity Phone Number Strategies
31:43 Bonus: Crushing Spirits at the Elite Pro Service Racing Challenge
32:56 Alignment Maintenance Advice & $14K in Equipment Headaches
35:14 Wrapping Up: Shop Ownership is Never Boring

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HERE

In this episode, Mike Allen and Matt Lofton talk about how weather disruptions impact sales at the shop. Matt says that's why it's important to divide yearly goals by 48 weeks instead of 52 to account for lost days. They also discuss employee compensation strategies for inclement weather, highlighting the need for clear PTO policies and communication plans.

Timestamps:
00:00 Ignite Event Exceeds Expectations

05:31 "January's Weather Impacted Business"

09:20 Weather Days and Compensation Policy

11:31 "Creating Weather Policies for Business"

13:49 "Challenges of Post-Storm Operations"

19:08 Maximizing Car Count Strategies

23:04 "Impact of Snow on Sales"

26:11 "Commitment Over Convenience for Success"

30:10 "Making Prepaid Offers Work"

33:34 Reviving Maintenance Habits Strategically

36:17 "Pre-Booking Boosts Service Sales"

41:20 "Stressful Front Counter Reflections"

44:56 "Pre-Booking Strategy for Success"

45:54 Optimizing Slow Months Momentum

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE

Today, Jamie Caldwell from Jamie's Garage joins Bryan Pollock and Mike Allen as Jamie shares the story of scaling from one stressed-out location to five thriving shops. How? He hired character over skill. They also talk about different pay structures when Jamie shares why his team isn’t paid commissions—and how that’s improved culture and teamwork.

Timestamps:
00:00 "Stolen Truck Insurance Windfall"

04:35 "Extended Warranty Dispute Strategy"

07:59 "Mastering Scripts Before Freestyling"

12:17 "Shifting Focus to Good People"

15:15 European Auto Shop Journey

18:13 Private Equity Impact on Auto Industry

20:07 Future Possibilities and Industry Impact

24:45 Relational vs. Transactional Business

27:22 Hiring Challenges and Compensation Talks

33:57 "Flat Rate vs Teamwork Culture"

38:15 Embracing Transparency in Leadership

41:55 "Discovering TikTok During COVID"

44:33 Race Car Engine Connection

48:59 "Business Over Social Media Earnings"