David Trask marks a major milestone for Facility Voices with the podcast’s 100th episode, featuring a conversation with two respected voices in the facilities management community: Kim Jackson, Executive Director of Business Development at IFMA, and Jeff Williams, Principal Owner of GDW Facility Management Consulting. Kim reflects on more than two decades at IFMA and how her career has been shaped by a passion for helping the profession grow and deliver value to facility leaders around the world. Jeff shares his own journey from architecture school to consulting, leading large-scale operations portfolios, and eventually returning to teaching and advising organizations on how facilities support business success.

Together, they discuss the many paths into facilities management, the importance of skilled trades, and the growing recognition of FM professionals as strategic leaders within their organizations. The conversation also explores how communication, education, and community are helping shape the future of the profession.

Tune in to hear Kim Jackson and Jeff Williams’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Kim Jackson is the Executive Director of Business Development for the International Facility Management Association (IFMA), where she leads initiatives that connect facility management professionals and organizations with industry resources and training. She oversees strategy and partnerships while helping drive programs that support the growth and future of the FM profession.

Geoff Williams, CFM, FMP, SFP, IFMA Fellow, is the Principal of GDW Facility Management Consulting and a facility management leader with more than 25 years of experience across healthcare, hospitality, corporate real estate, critical environments, and IT sectors. He advises organizations worldwide on facility strategy, technology adoption, and operational improvement. Geoff is also an IFMA-qualified instructor and frequent conference speaker, and he serves on IFMA’s Americas Advisory Board and the IT Community’s Board of Directors.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

In this episode of Facility Voices, host David Trask sits down with Greg Christensen, host of the CMMS Radio podcast and a longtime voice in the maintenance and reliability community. Greg shares his journey from working alongside building engineers and facilities teams to entering the computerized maintenance management software (CMMS) space in the early 2000s. After helping grow and eventually sell a CMMS company, he launched CMMS Radio in 2021 to create conversations that spotlight the people and ideas shaping the industry.

The discussion explores the importance of knowledge-sharing across facilities and maintenance teams, especially as experienced professionals retire and organizations face growing skills gaps. Greg and David talk about the role podcasts and online communities play in giving facilities professionals a voice, while also examining how leadership, culture, and continuous learning influence workforce retention. They also look ahead to emerging trends—from AI and connected systems to immersive training technologies—that could reshape how facilities teams learn, collaborate, and solve problems in the years ahead.

Tune in to hear Greg Christensen’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Greg Christensen is the host of CMMSradio, a podcast focused on computerized maintenance management software (CMMS) and the people who use it. With more than 30 years of experience in CMMS, facilities, and maintenance management—plus thousands of demos, client interactions, and deployments—Greg brings practical insights and real-world perspective to every conversation. Through expert guests and candid commentary, CMMSradio helps organizations navigate their CMMS journey and solve real operational challenges.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

On this episode of Facility Voices, David Trask sits down with Robin Cowie, Chief Executive Officer of Skillmaker, to explore how immersive technology is reshaping the future of skilled trades. Robin’s journey begins in South Africa, where his father, an industrial psychologist, used film to train gold miners who couldn’t read or write—an early lesson in meeting people where they are. That philosophy carried Robin from filmmaking and video games to building hands-on, tech-enabled training solutions for today’s workforce.

Now at Skillmaker, Robin is focused on closing the skilled labor gap by accelerating competency through virtual reality, mixed reality, and smart glasses. He shares how immersive training can elevate entry-level technicians, preserve institutional knowledge, and empower teams to work smarter—not harder. It’s a conversation about innovation, respect for the trades, and the human side of technology in motion.

Tune in to hear Robin Cowie’s story and insights from the front lines of facilities management.

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Each episode of Facility Voices includes supplementary content that expands on key themes and insights from the conversation. You can find that additional material at: https://www.arcfacilities.com/facilityvoices

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Robin Cowie is the Founder and Chief Executive Officer of Skillmaker.ai, where he leads the development of immersive training for skilled trades and vocational fields. He previously pioneered VR-based electrician training as CTO at Promising People and served as Senior Narrative Producer at Electronic Arts, contributing to six AAA titles including Madden NFL: Longshot. A co‑founder of Haxan Films and producer of The Blair Witch Project, Robin has raised over $20 million in private equity to advance technology and media ventures.

Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page

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The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.