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GBS Rewired

GBS Rewired

By: Sally
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This podcast is for leaders who are ready to reinvent Global Business Services for the Age of AI.​


Each episode brings real-world stories and practical strategies from GBS executives and transformation leaders who are redesigning operating models, modernizing data foundations, reengineering processes, and reshaping talent strategies to unlock AI at scale.​


We cut through theory and hype. Instead, we focus on what actually works:​

  • How to redesign your GBS operating model to make maximum use of AI​
  • How to prepare and govern data so AI can deliver real business value​
  • How to simplify and standardize processes before digitizing them​
  • How to reskill, redeploy, and re-energize your workforce​
  • How to lead change when technology moves faster than culture​


If you're responsible for the next chapter of GBS, this podcast gives you the insights, frameworks, and candid lessons to move from ambition to execution.

© 2026 GBS Rewired
Episodes
  • Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)

    Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)
    Mar 17 2026

    How is Agentic AI transforming the GBS operating model?

    In Episode 1 of GBS Rewired, I sit down with Uli Erxleben, CEO of Hypatos, to unpack what “Agentic GBS” really means, and how AI agents are reshaping enterprise operations.

    We cover:

    • The future operating model for Global Business Services
    • Human-in-the-lead vs human-in-the-loop AI
    • Redesigning people, process, and technology for Agentic AI
    • Why most companies can’t yet prove AI ROI
    • Why Agentic AI is different from RPA

    If you’re exploring AI in enterprise operations, scaling automation, or modernizing your GBS model, this episode offers practical insight on where to start — and how to lead.

    Learn more about Agentic Global Business Services with Hypatos.
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    43 mins
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