Fix underperforming hotels by getting inside operations and people, not just systems.
Learn how to recruit, coach and structure agile management for short-term owner timelines.
Guest: Clare Anna Gamon, leader of London Rock Partners, a hands-on operator who has worked in hotels since her 20s and now manages 17 hotels across the UK.
- Pinpoint leadership gaps fast so you can turn revenue and guest satisfaction around
- Build autonomy in general managers to boost accountability and operational performance
- Use pre-arrival tech to reduce front desk admin and create a warmer arrival experience
- Structure flexible management agreements that match modern owner timeframes and protect margins
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Sick of overcomplicated revenue strategies? Learn how simplicity and commercial leadership unlock profit for independent hotels.
Niek Kollau shows how to turn chain-level structure into practical wins for small properties.
Guest: Niek Kollau, commercial 'co-pilot' and revenue management consultant at Rev&U, former NH revenue manager and coffee-shop owner, with hands-on experience building commercial structure for independents.
Key takeaways
- Build a clear commercial structure to raise margins and stop reactive price moves
- Use guest profiles to target distribution, attract higher-yield segments and reduce OTA dependence
- Implement year planning and simple segmentation for predictable occupancy and smoother operations
- Add low-cost direct-channel benefits to drive more profitable direct bookings without price wars
Expect practical examples on OTA pricing, direct-channel add-ons and converting guest experience into pricing power.
Follow Revenue Management Playbook for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Turn everyday interactions into lasting community impact.
Learn how small leadership choices build workforce pipelines for hospitality.
Stuart Brown, Executive Director of the Inspire Brands Foundation at Inspire Brands, leads youth empowerment, education and community impact initiatives and brings corporate, nonprofit, and startup experience.
- Create a steady pipeline of work-ready hires by adopting workforce readiness practices.
- Strengthen retention and culture so teams become sources of local influence and pride.
- Multiply community impact by converting grants into year-long accelerator support for nonprofits.
- Lead with agency and small wins to generate momentum across restaurants and regions.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality