The Nordy Pod Podcast By Pete Nordstrom cover art

The Nordy Pod

The Nordy Pod

By: Pete Nordstrom
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Hi, I’m Pete Nordstrom, and I'm the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we're the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job working in the stockroom. And along the way, I’ve met so many incredible people, from iconic artists and CEOs to cultural and community leaders and fashion entrepreneurs—as well as many of our thousands of employees and millions of customers. One thing I've found helpful in running a company and hosting a podcast is the importance of having a strong sense of curiosity. Over the years, I’ve found myself in some very interesting conversations with people I greatly admire. These cumulative experiences have really enriched my life, and with The Nordy Pod, I'm excited to have the opportunity to share both professional and personal experiences with you. So join me on a journey as I take you deep into a business that also happens to be a public company. You'll go behind the scenes with me and hear firsthand exactly what I do in my day job, warts and all, in the hopes of making a human connection with every episode.2022 Art Decorative Arts & Design Economics Leadership Management Management & Leadership
Episodes
  • Ep 106. Southwest Airlines CEO, Bob Jordan: The Heart Connection

    Ep 106. Southwest Airlines CEO, Bob Jordan: The Heart Connection
    Mar 23 2026
    Air travel may seem like a far cry from the retail world, but as it turns out, Southwest Airlines and Nordstrom have a lot in common in the ways that matter most. For anyone interested in learning about the essential building blocks of a great customer experience, this conversation—between two CEOs who have built their entire businesses around customer service—crosses industry boundaries and brings humanity to the forefront. Pete and Bob discover remarkable similarities in their leadership styles and approach to measuring customer satisfaction, evolving to meet ever-changing customer expectations, and nurturing a healthy internal culture that empowers and cares for the people working at all levels of the organization. Bob describes the incredible attention to detail Southwest gives to each and every touchpoint of the customer journey—from the most tactical and transactional to the most human and personal—because to the customer, it all matters. Thanks for tuning in to episode 106. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    44 mins
  • Ep 105. Nordstrom’s 125th Anniversary - Part 3: The Experience

    Ep 105. Nordstrom’s 125th Anniversary - Part 3: The Experience
    Mar 9 2026
    Retail today looks a lot different than it used to. Customers can shop on their phone from their couch. They can compare us to the entire world in about five seconds. They expect personalization. They expect overnight, or even two-hour delivery. And honestly? That’s fair! If we want to stay relevant, we have to evolve and grow to meet the customer’s changing needs. But one constant that’s anchored us through our entire 125 years is that we don’t define what good service looks like—customers do. In parts 1 and 2 of our 125th anniversary series we took a look back at our history, and how our culture has spread and grown along with the company. For Part 3 we’re bringing the focus to the present—to pay attention to what a modern customer is looking for, to meet them on their terms, and to empower our people to seek out new and better ways to serve. To help tell this story you’ll hear, once again, from my brother and Co-CEO, Erik Nordstrom, as well as our cousin and Chief Merchandising Officer, Jamie Nordstrom. You’ll also hear from a few current Nordstrom employees in varying roles—from the physical sales floor to our digital marketplace. No matter where our customers wish to shop with us—in a store face-to-face, or in sweatpants under a blanket in bed—we’ll be there for it. Yes, the business has become more complex, but the mission is simple: Make customers feel good, and look their best. Thanks for tuning in to episode 105. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    41 mins
  • Ep 104. Nordstrom’s 125th Anniversary - Part 2: Resonance

    Ep 104. Nordstrom’s 125th Anniversary - Part 2: Resonance
    Feb 23 2026
    How do you get people to share a good thing? In our last episode, we spent time talking with a few Nordstrom family members about how the company started, the values that shaped it early on, and the establishing of a culture and reputation that’s propelled this business through the last 125 years. But there’s one lesson—or fact—that’s been essential for us to understand and embrace as the business has grown. Yes, the family can set the tone—but what sustains us is “resonance”. It’s the adoption of our philosophy by tens of thousands of employees across the country. It’s the constant nurturing of our culture by the people who’ve joined our company and found something familiar that reflects their own character. Something that they can be proud to participate in and share with others. For Part 2 of our 125th Anniversary series we’ll be taking a closer look at what makes Nordstrom so sticky. How is it that we’ve earned such loyalty and passion from our people? You’ll hear from a handful of current and former Nordstrom employees to help paint a picture of what it feels like to be welcomed into—and become part of—the extended Nordstrom family. Thanks for tuning in to episode 104. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    59 mins
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