Episodes

  • Ep 106. Southwest Airlines CEO, Bob Jordan: The Heart Connection

    Ep 106. Southwest Airlines CEO, Bob Jordan: The Heart Connection
    Mar 23 2026
    Air travel may seem like a far cry from the retail world, but as it turns out, Southwest Airlines and Nordstrom have a lot in common in the ways that matter most. For anyone interested in learning about the essential building blocks of a great customer experience, this conversation—between two CEOs who have built their entire businesses around customer service—crosses industry boundaries and brings humanity to the forefront. Pete and Bob discover remarkable similarities in their leadership styles and approach to measuring customer satisfaction, evolving to meet ever-changing customer expectations, and nurturing a healthy internal culture that empowers and cares for the people working at all levels of the organization. Bob describes the incredible attention to detail Southwest gives to each and every touchpoint of the customer journey—from the most tactical and transactional to the most human and personal—because to the customer, it all matters. Thanks for tuning in to episode 106. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    44 mins
  • Ep 105. Nordstrom’s 125th Anniversary - Part 3: The Experience

    Ep 105. Nordstrom’s 125th Anniversary - Part 3: The Experience
    Mar 9 2026
    Retail today looks a lot different than it used to. Customers can shop on their phone from their couch. They can compare us to the entire world in about five seconds. They expect personalization. They expect overnight, or even two-hour delivery. And honestly? That’s fair! If we want to stay relevant, we have to evolve and grow to meet the customer’s changing needs. But one constant that’s anchored us through our entire 125 years is that we don’t define what good service looks like—customers do. In parts 1 and 2 of our 125th anniversary series we took a look back at our history, and how our culture has spread and grown along with the company. For Part 3 we’re bringing the focus to the present—to pay attention to what a modern customer is looking for, to meet them on their terms, and to empower our people to seek out new and better ways to serve. To help tell this story you’ll hear, once again, from my brother and Co-CEO, Erik Nordstrom, as well as our cousin and Chief Merchandising Officer, Jamie Nordstrom. You’ll also hear from a few current Nordstrom employees in varying roles—from the physical sales floor to our digital marketplace. No matter where our customers wish to shop with us—in a store face-to-face, or in sweatpants under a blanket in bed—we’ll be there for it. Yes, the business has become more complex, but the mission is simple: Make customers feel good, and look their best. Thanks for tuning in to episode 105. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    41 mins
  • Ep 104. Nordstrom’s 125th Anniversary - Part 2: Resonance

    Ep 104. Nordstrom’s 125th Anniversary - Part 2: Resonance
    Feb 23 2026
    How do you get people to share a good thing? In our last episode, we spent time talking with a few Nordstrom family members about how the company started, the values that shaped it early on, and the establishing of a culture and reputation that’s propelled this business through the last 125 years. But there’s one lesson—or fact—that’s been essential for us to understand and embrace as the business has grown. Yes, the family can set the tone—but what sustains us is “resonance”. It’s the adoption of our philosophy by tens of thousands of employees across the country. It’s the constant nurturing of our culture by the people who’ve joined our company and found something familiar that reflects their own character. Something that they can be proud to participate in and share with others. For Part 2 of our 125th Anniversary series we’ll be taking a closer look at what makes Nordstrom so sticky. How is it that we’ve earned such loyalty and passion from our people? You’ll hear from a handful of current and former Nordstrom employees to help paint a picture of what it feels like to be welcomed into—and become part of—the extended Nordstrom family. Thanks for tuning in to episode 104. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    59 mins
  • Ep 103. Nordstrom’s 125th Anniversary - Part 1: Building a Business

    Ep 103. Nordstrom’s 125th Anniversary - Part 1: Building a Business
    Feb 9 2026
    If you’ve ever spent time in a Nordstrom store, you probably know this already: the way we show up for customers really matters to us—and that’s not a new thing. This year marks 125 years since our founder, John W. Nordstrom, opened a small shoe store in Seattle—only blocks away from our headquarters today. So to celebrate, we’re turning back the clock to retrace our steps and explore the roots of some of our most meaningful core values, passed down through the generations, that continue to define us to this day. Themes of hard work, taking care of customers, and trusting and empowering the people who work here. To help us tell the story we’ve brought in a few people who didn’t just witness it—the lived it. You’ll hear your host Pete Nordstrom talk with his brother and Co-CEO Erik Nordstrom, their aunt Anne Gittinger, and 3rd generation leader of the company John Nordstrom. This retrospective isn’t about nostalgia for nostalgia’s sake. It’s about understanding what’s endured, and why it’s still relevant to our company going forward. Thanks for tuning in to episode 103. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    51 mins
  • Ep 102. Kyle MacLachlan: The Gift That Keeps on Giving

    Ep 102. Kyle MacLachlan: The Gift That Keeps on Giving
    Dec 22 2025
    What do the grapes of Walla Walla, director David Lynch and the keyboardist from The Doors all have in common? Well, he's our guest for this episode—the incredibly talented film and TV star, and face of the Nordstrom 2025 holiday gifting campaign, Kyle MacLachlan. Pete and Kyle actually share a few similar life experiences—both born and raised in Washington, their families crossing paths at the University of Washington—and more recently Kyle has even started his own podcast, titled "What Are We Even Doing?" And to answer that question…Kyle is doing a lot! Pete talks with Kyle about the unexpected start, trajectory and longevity of his career in acting, the origins and journey of his 20-year-old wine company Pursued by Bear, and the entrepreneurial spirit that's kept Kyle curious in his craft and endearingly relevant to new audiences to this day. Also, after Pete's conversation with Kyle, stay tuned and cozy up by the fire for a few heartwarming Nordstrom service stories from a handful of employees and customers during the holidays. Thanks for tuning in to episode 102. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    56 mins
  • Ep 101. What’s Next for Nordstrom?

    Ep 101. What’s Next for Nordstrom?
    Dec 8 2025
    Join us for a special trip to the Women's Wear Daily Apparel & Retail CEO Summit, where co-CEOs Pete and Erik Nordstrom talk on stage with the managing editor for WWD, Evan Clark, about the current state of Nordstrom and the broader industry landscape. They discuss their strategy and vision as a newly private company, address the rationale behind the move and outline key areas of focus for the future. Thanks for tuning in to episode 101. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    28 mins
  • Ep 100. Why It Matters

    Ep 100. Why It Matters
    Nov 24 2025
    As we celebrate 100 episodes of the Nordy Pod, join us for a look back through the catalogue to revisit some of our favorite moments—unique insights from incredible business leaders, inspiring stories of struggling startups, and proud examples of customer service that reinvigorate our purpose and strengthen our culture. Thanks for tuning in to episode 100. We hope you enjoy! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    59 mins
  • Ep 99. Building Culture with Danny Sprinkle — Head Men’s Basketball Coach for the University of Washington

    Ep 99. Building Culture with Danny Sprinkle — Head Men’s Basketball Coach for the University of Washington
    Nov 10 2025
    Every business leader talks about culture — what it means, how to build it, how to protect it. It’s one of the most important aspects of running any successful organization. And though Nordstrom is a retailer, the fundamentals of culture-building that apply to our business can actually be found in all kinds of seemingly unrelated industries. For our host, Pete Nordstrom, one of the clearest and most inspiring examples of that has always been sports. Himself a former player and coach for the Men’s Basketball Junior Varsity team at the University of Washington — The themes of competition, preparation, and team building continue to serve him today, and will feel familiar to anyone who’s ever been charged with motivating a group of people toward a singular purpose. Whether that’s people on a sales floor… or players on a basketball court. So in that spirit, we’re taking the Nordy Pod on a little trip to the University of Washington’s men’s basketball facility to gain a few leadership insights from the Head Coach of the Men’s Basketball team, Danny Sprinkle. This life-long Huskies fan has loads of experience coaching for Montana State, Utah State, and now UW, and the cross-over application for our business leaves no room for want. Go Dogs! Thanks for tuning in to episode 99. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    40 mins