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Mark Fithian

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Mark’s customer strategy expertise and methodologies were developed through over thirty years of work across multiple industries, collaborating with leading brands such as Providence, SAP, PayPal, Optum, IBM, BMW, the American Cancer Society, and Microsoft. Before cofounding WideOpen, Mark held key roles in both client-side and agency-side positions, as well as in strategic consultancies.

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The CX Imperative

Five Strategic Practices for Renewal of the Customer-Centered Enterprise

By: Mark Fithian, Jeff Rosenberg

Narrated by: Eric Martin Reid

Length: 4 hrs and 7 mins

Release date: 08-05-25

Language: English

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