QBQ! The Question Behind the Question

Practicing Personal Accountability at Work and in Life

By: John G. Miller

Narrated by: John G. Miller

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.

John G. Miller believes the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.

THE QBQ! PROMISE

This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.

QBQ! has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.

©2004 QBQ, Inc.; (P)2004 Penguin Audio

How can I apply this book to my life and business

Each one of us knows within ourself the actions that we should do. QBQ earns us of the pitfalls and traps that keep us from doing those things. QBQ gives us fresh tools to ask how or what can I do to make a difference.

audiobook just saved my midterm score!

I had to read several books this week for college, this was one of them and another was also available via audiobook and really made getting my work done so much more accomplishable. I have a newborn that makes my life so much brighter but sitting down to read for hours is not a real accomplishable thing anymore.
With the audiobook I can change a diaper and not have to put the book down! Love this ! I wish more of my textbooks were on audio book

Short but impactful

I listened to this book multiple times and I really found it quick and to the point. I ended up purchasing hard copies of the book for my team at work and received favorable feedback from those who received it. I plan to buy the workbook also.

Excellent read

It's always the simple stuff that you don't think about that makes the biggest difference. Great applicable concepts.

Simple Concept with Big Rewards

My small Business listened to this together, as a team building exercise. A quick listen, and a great concept. We all have the tools to implement this immediately. It can be a game changer.