Working with Difficult People, Second Revised Edition

Handling the Ten Types of Problem People Without Losing Your Mind

By: Amy Cooper Hakim, Muriel Solomon

Narrated by: Karen Saltus

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits - from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers - and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

©1990, 2002, 2016 Prentice Hall, Muriel Solomon, Amy Cooper Hakim (P)2017 Gildan Media LLC

First day hire PowerPoint voice

Lady who narrates this is the same exact voice from the “Sexual Harrassment on the Job”PowerPoint you have to begrudgingly watch every time you’re a new hire. Content is helpful but my god find another narrator.

Good information bad audiobook.

This is a great reference book but a horrible audiobook. there is no story, no progression. So, it is very hard to follow.

Everything that I needed!

I loved listening to this book! The way each personality trait was broken down and explained was very helpful. I loved the practical examples of how each party could be thinking and ways to solve issues. Thank you!!

Very outdated, unrealistic and overdone examples of coworkers

Not accurate or helpful just very poorly written. From the 80s - no longer relevant. Poorly done