Showing titles in Customer Service

Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail - the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back - and that sets you apart from the competition. You need to seize The Customer Experience Edge.

Required listening for any organization that interacts with the public - ranging from independent consultants to established large corporations and small businesses to new start-ups and nonprofits - The New Rules of Sales and Service is the essential guidebook for anyone attempting to navigate the exciting and evolving digital landscape. 

Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?

Brought to you by Penguin. For decades, the business world has been content with leaders who drive profits and make strategic decisions. But in today's ultracompetitive world, that is simply not enough. The ability to tell a compelling story about your product or service is no longer just a...

Through his best-selling books and popular seminars, Gerald Michaelson has established himself as the world's leading interpreter of Sun Tzu's timeless strategies for the modern business audience. In Sun Tzu Strategies for Selling, the author of the best-selling Sun Tzu: The Art of War for Managers interprets the theorist's classic battle strategies specifically to help salespeople win on the increasingly competitive sales battlefield.  

Succeeding as a sales professional is like being a professional athlete. Whether you're already the top salesperson at your company, or you're simply working hard to reach the next level of success, in order to keep up in a fast-paced, increasingly crowded marketplace - one in which meaningful product differentiation has all but disappeared - you must constantly push yourself to improve, open more doors, and break through the noise to attract and retain the attention of busy and distracted customers.

Harness the power of games to create extraordinary customer engagement with Game-Based Marketing. Gamification is revolutionizing the web and mobile apps. Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage a vibrant community is with game mechanics.

As the chief strategy officer at Jive Software, Christopher Morace was one of the first people to arrive at the intersection of social technology and business strategy. He has overseen more than 800 deployments of social technology in major corporations. A true pioneer of what is arguably the most important development in business today, Morace knows better than anyone how social technology is changing the way businesses operate and how successful companies are leveraging it to their advantage. Now, in this groundbreaking guide, Morace reveals all his secrets.

Ever felt like you're constantly chasing the next big thing in your business, only to end up feeling drained, stressed, and anything but happy? We've been there, and let us tell you... there is another way. In this book, we share the concept of "The Feel Good" Business Model that's been a game-changer for us. What's the Feel Good Business Model anyway? Imagine running a business that actually makes you jump out of bed in the morning with excitement. A business that enriches your life, your wallet and your soul. That's what the Feel Good Business Model is all about. It's about saying goodbye...

INTERNATIONAL BEST SELLER OF "CLOSING IS NOT YOUR PROBLEM" SALES CPR: 101 SYMPTOMS OF SALES FAILURE AND THEIR SOLUTIONS Stepping into the competitive arena of sales, this guide arms professionals with a pioneering approach to rescuing sales that appear beyond recovery. It transforms the wisdom drawn from extensive, real-life experience into a practical toolkit for those determined to meet and exceed their sales targets. Key Insights and Strategies Include: Identifying the tell-tale signs of deals in distress and how to intervene effectively. Over 100 detailed case studies that provide a ...

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience. 

Filled with practical information and written in Lou's inimitable conversational style, Winning the Customer is your all-pro offensive attack against old, ineffective methods and flat results. Lou's tools will give any business an inspired team, supersized income, and a virtual stadium full of engaged, high-paying customers.

Rapid iteration, A/B testing, and growth hacking—these buzzwords have everyone’s attention in product management today. But while they dominate the current discussion, something even more significant has been lost in their limelight: long-term value creation for the customer. Product advisors Rajesh Nerlikar and Ben Foster believe that consistently delivering meaningful outcomes requires a deep understanding of your customer’s definition of success. Combine a bold customer-centric vision with a practical execution strategy, and you have a recipe that reveals product development ...

The Human Customer Experience is a miniature guide that will lead you through understanding the three concepts of customer experience and relationships: duration and choice, relationship correlation, and customer hierarchy of needs. You can use this model to build a customer experience strategy for your company. You will build stronger customer relationships enabling customer loyalty leading to more revenue generation.

The Momentum Sales Model is a proven system for explosive sales growth that you can take anywhere. Whether you're in sales or an entrepreneur, I've been where you are, staring at a target, wondering how on earth I am going to hit it based on the current pipeline, state of the product and lack of new business leads. That was, until I learned how to create momentum.

Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers. It doesn’t matter if you are in the restaurant business, retail business, salon and spa business, a government contractor, car dealership, or grocery store.

Make a Lasting Impression—Without Breaking the Bank In a noisy, automated, AI-saturated marketing world, nothing cuts through the digital fog quite like a well-hosted, face-to-face gathering. But before you break into a cold sweat over budgets, timelines, or what kind of cocktail napkins to buy, take a breath. In Champagne Vibes on a Seltzer Budget, Kevin Shirley strips away the intimidation of client events and shows business owners, entrepreneurs, and service professionals how to turn simple gatherings into loyalty-building, referral-generating machines. Whether you're an enthusiastic ...

In the world of sales, there is often an emphasis on closing deals and achieving short-term success. However, the true power of sales lies not in one-time transactions, but in the art of building long-term relationships with clients. This book explores the importance of shifting our focus from immediate gains to cultivating lasting connections, and how this approach can revolutionize the way we approach sales.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

More than ever, customer relations and engagement are key components of a company's success. Companies that are intent on tracking their customer's ever-changing requirements and improving their services know the best business management model begins with customer focus and ends with customer satisfaction.