Showing titles in Conflict Resolution & Mediation

Unlock the power of healing and resilience—Soul Leadership equips leaders to transform trauma into strength, creating healthier organizations and communities through practical strategies rooted in science and spiritual wisdom.

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work. "What an asshole!" How many times have you said that about someone at work? You're not...

How to Win Friends and Influence People contains 100% time-tested, rock-solid advice that has inspired millions for nearly a century, leading scores of now-successful people up the ladder of success in both business careers and personal relationships.

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.

Most investors chase headlines, trends, and short-term gains. Strategic investors build wealth by understanding the economic forces that actually drive long-term success. The Strategic Investor shows you how to think like a business economist instead of a market gambler. Rather than reacting to price swings and financial noise, this book teaches you how to evaluate real businesses, identify durable competitive advantages, understand incentives, recognize market cycles, and position your portfolio for steady compounding over time.

What if the conflicts in our lives—from personal disagreements to workplace tensions to global divisions—all stem from the same root cause? The Anatomy of Peace shows how our biases and behaviors perpetuate cycles of conflict and, more importantly, how we can break free from these patterns to create lasting peace and meaningful change.

SOUNDVIEW BUSINESS BOOK OF THE YEAR Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with...

Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic Leader...

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.

Great customer service doesn’t happen by accident. It happens by design. Every day, businesses gain or lose customers through simple interactions. A greeting at the door. A response to a question. A moment when someone needs help. Handled well, these moments build trust and loyalty. Handled poorly, they quietly send customers somewhere else. The problem is that many employees are expected to provide great service without ever being taught a clear system for interacting with customers. That’s where The CARE Method comes in. A Simple System for Exceptional Customer Service This practical ...

While most people view conflict as a bad thing that should be avoided at all costs, the reality is that embracing conflict in a healthy way is the single greatest factor in driving success and avoiding painful failure. Don't Get Mad at Penguins breaks down the factors that escalate conflict to dangerous heights and shows us how to defuse conflict and make it work for us rather than against us.

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress.

Our public lands are the places we go for relief from modern society and to know ourselves better. They are also the economic basis for one of our nations strongest economic pillars: the outdoor recreation industry. Every day, we face severe news reports of the state of climate change. All the while our current Supreme Court is rolling back clean air standards as the former administration did their best to dismantle our clean water laws and weaken protections on our treasured public lands.

Success doesn’t happen by chance, it happens by design. This book gives you 100 powerful strategies to help you think ahead, outmaneuver challenges, and build lasting competitive advantages. Are you ready to play the game of life with a winning strategy? This audiobook is a practical, actionable guide to navigating the complexities of decision-making, negotiation, and human dynamics. It cuts through messy thinking to provide clear, simple strategies that are easy to understand for everyone — from business leaders to students and parents. Life is a series of interconnected decisions.

Cada día, o aprovechamos la oportunidad de ser geniales o perdemos el chance de serlo. Podemos pasar toda nuestra vida preparándonos para ser ganadores, trabajando duro para alcanzar el éxito en nuestra vida personal, laboral y en nuestras relaciones pero, a menudo la ansiedad, el miedo y el auto sabotaje se interponen en nuestro camino. ¡Tenemos buenas noticias! Hay formas poderosas de combatir esto y todo lo que se interponga en el camino hacia tus objetivos.

With almost 3 million copies sold worldwide, this new edition of an enduring classic is the definitive guide to dramatically improve leadership effectiveness, transform personal and professional relationships, and unleash organizational results. Significantly revised throughout, this edition includes updated stories, brand new content, and a practical group discussion guide.

Are you a leader striving to elevate your team's performance and morale? If emotional undercurrents disrupt productivity, you're not alone. Today’s competitive environment makes Emotional Intelligence (EI) essential. Studies show EI improves team dynamics and boosts productivity. As Niloofer Merchant, a Silicon Valley thought leader, said, “Leadership without emotional intelligence is like an engine without fuel.

The best things in life are on the other side of difficult conversations. This means that your quality of life is going to be determined by how you handle conflict, both within yourself and with others.

An instant Wall Street Journal bestseller and “a joy to read” (Douglas Stone and Sheila Heen, authors of Difficult Conversations), Ask for More shows that by asking better questions, you get better answers—and better results from any negotiation. Negotiation is not a zero-sum game. It’s...

Talent wins games, but teamwork wins championships. Let John C. Maxwell teach you how teamwork is the heart of great achievement in the game of business. Teamwork is a vital part of success in sports, pop culture, and every other industry--including business. In this essential guidebook, New...