Showing titles in Conflict Resolution & Mediation

Attitude affects every facet of our lives - from the way we handle stress to how we communicate at work. The way we view difficulties and setbacks can make the difference between success and failure. Roger Fritz has devoted his career to helping people overcome obstacles and achieve their goals by changing their outlook on life.

Inspired by the Japanese concept of kiku—a more engaged, empathetic style of listening—a sociolinguistics researcher and writer offers a ground-breaking guide to more intentional and meaningful communication. No other life form turns noise into sound, sound into language, then language into...

In order to transform our world, we must unite behind a new kind of civility. In a world that is more divided than ever, it will take a radical act to transform our discourse, our lives, and our world. International civility consultant and keynote speaker Shola Richards believes that unifying our world around the power of civility is that radical act, and it’s not for the faint of heart. Do we want a safer world to live in? Do we want less toxicity in our politics? Do we want a world free of hate and discrimination? Do we want to work in organizations that allow us to do our best work?

In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that leaders have with conflict and offers the know-how needed to use conflict as the engine of innovation and creativity.

In this empowering guide, employment attorney and professor Arnold J. Lizana, III teaches readers how to navigate the hidden dynamics of HR with strategy and confidence. Drawing from over 25 years of legal and leadership experience, he blends martial arts principles with real-world workplace tactics—helping employees document unfair treatment, manage conflicts, and turn challenges into career opportunities. Whether you're new to the workforce or a seasoned professional, Workplace Jujitsu gives you the tools to stay grounded, assert your rights, and thrive in any organizational environment.

The Most Practical Book on Negotiating Ever Written Negotiating is an art. It's complicated. To become an exceptional negotiator traditionally requires years of experience in negotiations. But that doesn't mean that most people can't quickly and easily learn proven negotiating skill and...

Read This Before You Get Blamed A Survival Guide for When Everything Goes Wrong This is not a book about mistakes. It is a book about what happens after them. When something goes wrong, facts do not decide the outcome. Narratives do. If you have ever been told: “Explain your thinking.” “We need clarification.” “This is about accountability.” This book was written for you. Read This Before You Get Blamed shows how blame actually works inside organizations when a decision fails or looks bad in hindsight. Not theory. Reality. You will learn: Why blame is assigned before facts are ...

Workplace bullying is not a personality clash. It is a slow, deliberate erosion of confidence, safety, and identity. If you have lived through it, you know the damage is real. The anxiety, the self-doubt, the isolation. The feeling that no matter how competent or professional you are, the ground keeps shifting under your feet. Take the Bully by the Horns is written for people who want clarity, not slogans. This book does not tell you to “be nicer,” “ignore it,” or “just leave.” It explains what bullying actually looks like in modern workplaces and how to respond without making ...

Previously published as Negotiating While Black Winner of the 2024 “Most Useful” Book by the Non-Obvious Book Awards Winner of the 2024 "Best Self-Help" Award by the African American Literary Awards A real-world, one-of-a-kind resource for anyone who has ever been underestimated, overlooked...

When negotiations fail it can be hard to start over. Some people give up, others forget and move on, but the truly successful negotiator learns. Celebrated negotiation thought-leader and advisor to the UN Mediation Unit, Joshua N. Weiss, introduces an evidence-based model for when negotiations stall or fail. Getting Back to the Table explores the reality of failure in negotiation. It lays out the types of failure that can happen, how to cope with it when it does, and how we can be resilient in the face of it

When you work with family, business is personal. That can be a dream or a nightmare. What makes the difference? Knowing how to navigate well your differences and the multiple roles you share. When you are family, coworkers, co-owners, differences abound — opinions, values, preferences. How can you keep differences from being divisive? Through real-life case studies, In the Company of Family reveals the principles of boundaries, which will help you thrive even though business is personal.

Mediation—a world where conflict leads to honest communication, healed wounds, and win-win solutions. Or is it? That depends on what you mean by mediation! If you’re confused by the conflict resolution process known as mediation, and all its many meanings, look no further. In The Mediator’s Approach: Five (and a Half) Paths Through Conflict, you will learn the theory, goals, and practices of five (and a half) of the main approaches practiced by mediators today.

YOU WERE PROMOTED FOR YOUR EXPERTISE. BUT NOW YOU’RE BEING TESTED ON YOUR IMPACT. The skills that made you a great employee are not the same ones that will make you an exceptional leader. You’re caught in the squeeze—juggling demands from above with the need for inspiration from your team. What if you could transform that pressure into your greatest advantage?

No one sets out to be a bad boss. But some bosses out there really do give it all they’ve got. One in four of us feel like we are currently working for our worst boss ever. That not only has a huge impact on our enjoyment of the job, but our productivity also plummets, which surely is no good for anyone! The problem is, when you are stuck with a job or boss you don’t like, you are given the same two pieces of advice; either suck it up or go off and find a new job, which costs you time and a whole lot of headspace, and costs businesses too! My Boss is a Moron is all about the third way.

Close Protection: Luxury & Hostile Environments This book is relevant to those in the close protection business as well as private investigators, journalists and those working in hostile environments. The contents of this book are drawn from my experiences in the close protection, security and investigations industry over the last 35 years. What I am providing here is the real-world perspective, not the classroom or the perfect world perspective. I have always questioned what I have been taught, which has got me into plenty of arguments over the years. But without questioning things, how ...

A practical, inspirational, revolutionary guide to social innovation Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually...

Working with a horrible boss can certainly be a challenge. Throughout this book, I will try my best to help you identify and comprehend the reason behind your complicated relationship with your boss. I will then show you ways to manage the situation with your boss.

Conflict is normal and survivable, and you don’t need special skills or experience to navigate it—you just need practice. Complete with extensive qualitative research and case studies, this step-by-step guide shows how to lean into difficult conversations, recognize the role emotions play when we are not in control of them, and create a solid foundation for change, progress, healing, and resolution.

Descargo de responsabilidad: Ten en cuenta que este libro contiene lenguaje soez. Aunque está pensado para el entretenimiento, puede que no sea adecuado para todas las audiencias. Navegar por el entorno laboral puede ser un campo minado de frustraciones no expresadas, consejos no solicitados y momentos en los que quieres gritar, pero no puedes. Cómo Decir las Cosas que No Puedo Decir en Voz Alta en el Trabajo es tu guía esencial para traducir esos pensamientos crudos y sin filtrar en un lenguaje pulido y profesional. Este libro ofrece una colección de ingeniosas “traducciones” que ...

Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.