Difficult Conversations

Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)

By: Harvard Business Review

Narrated by: Jonathan Yen

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

- Uncovering the root cause of friction

- Maintaining a positive mindset

- Untangling the problem together

- Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2016 Harvard Business School Publishing Corporation (P)2023 Ascent Audio

Concise, focused & useful reminder

It resonated with many previous conversations I’ve had. A good review to keep one’s ‘saw’ sharp.

I love it, will hear again! gives you structure!

This is a very good audiobook , it is concise and to the point.

It gives you the structure or formula of what you need to do in conflicts.

You should switch from YOU YOU YOU talk and accusations, and use many I I I (am the victim and I need your help).
This causes the other person to be helpful and try to solve the problem instead of arguing.

I + Negative = helper, friend. rescue
I + Positive = Jealous, Admiring, defensive
You + Negative = defensive, enemy
You + positive = Validation, Friend.

Needs a different narrator.

The content seemed like it could be useful and helpful if my brain wasn't constantly tuning out from the readers obnoxious voice. His nasally weird gravel combination was just like listening to a saw scraping against hardwood. I had to listen to it at 2.0 and a .5 in order to changethe timber to try to just get through the material. I believe the material would be worthwhile but truthfully I barely remember most of it because I was just constantly annoyed by having to hear his voice.