The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

By: Deb Duncan, Todd Duncan

Narrated by: Christopher Grove, Janet Metzger

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.

©2015, 2019 Todd and Deb Duncan (P)2019 Gildan Media, LLC

Every leader and employee needs to read this

This book is such a wonderful collection of excellent customer service stories and examples of why loyal customers appreciate over and beyond service!

Love it !
Every leader needs to ask their team to read and beyond

Great great narration of over the top, customer, service, and thankfulness

This book shows many instances of customer service, breakdown, and recovery. It will always be harder to keep the customer then it was to get the customer. Over-the-top customer service is a must.

Short, but no fluff

This title was relatively short. I would’ve liked a little more expansion on some of the key points, but again… no fluff and the points were made. Good read.

good

I loved this audiobook but I was a bit disappointed that my favorite narrator only read the epilogue

Best customer service book

This is the best customer service book I’ve read. It is straight and to the point and offers value every second. I love how it’s less than an hour and I gained so much more than reading the 6-7 hour customer books currently on the market. Most of the 6 hour customer service books are long winded and takes the reader on a complicated journey to learn customer service concepts where I felt like I didn’t learn anything or had to waste hours listening to nonsense backstories which don’t add value to the reader. I greatly appreciated the Duncan’s common sense approach and succinct, down to earth language to drive key points across. Thank you!!